Return and Refund Policy

Please contact us at support-us@toletta.jp for assistance with a return or refund request.

For Toletta Sand (cat litter) and Toletta Sheet (cat pads)

Toletta Sand and Toletta Sheet purchased directly through us.tolettacat.com may be returned within 30 days of receipt. Unopened products that are in the same condition customer received them and are in the original packaging are eligible for a full refund. Customer needs to pay for return shipping.

Toletta Cats does not take title to returned items until the item arrives at our fulfillment center. Once the item is received, we will process and issue a refund to your original method of payment within 7-10 business days.